How to place an order?
- Simply enter your zip code or login in your account if you are a returning customer
- Select manufacturer and device model. For example, Apple Iphone 8 plus screen repair
- Select the problem that best fits your device condition. If you don't see the problem statement that matches your device problem, or don't see your device please click on custom quote and describe the details of your device and the problem. After you submit a custom quote. Specialists will evaluate the problem and bid on your job
- Select the repair quote from the available quotes
- If your phone has more than one problem for example a cracked screen and a deteriorated battery that needs replacement, please select custom quote
- Watch for distance and any other time conditions mentioned in the quote
- Pay for the selected quote using credit card, debit card, or paypal. You will see an invoice with the name and contact details of the specialist
- Call the specialist with your order number and let them know the time of your arrival
- Make an appointment or if there is no time restriction from specialist/Technician, just show up for the repair in their scheduled business hours. Your details are already shared with the specialist
- Any questions about your repair can be answered directly by the specialist
How long does it take to complete a Phone repair?
In most cases iphone screen repairs can be completed in less than 30 minutes. Some Samsung screen repairs can be complex and take longer. While we work hard to ensure parts availability there could be situations where specialist ran out of an item in inventory between the time order was placed and device actually taken in for repair.
Issues with Repairs?
If your specialist did not complete the repair job to your satisfaction, please contact the specialist directly to ask any questions related to the repair or to coordinate your visit back to the shop where your device was fixed. You can also click the dispute link in your email or login to your account to let us know.
Please don't forget to take your device to the specialist right away for re work. Specialists depend on higher ratings from a customer, and are very willing to make the job right.
How to Dispute a Bad Repair Job?
- First contact the specialist who worked on your device
- If the specialist is not willing to fix the problem with the part he or she installed, please initiate the dispute process. Please remember the dispute and warranty only applies to the parts or problems originally worked on. It does not cover additional problems or damages unrelated to the repair
- Log in your account or click the dispute link in your email
- When the dispute page is open please write a detailed reason for your dispute and click submit
- When you are logged in your account click Dashboard tab on your home page
- Locate the repair you want to dispute
- Click on dispute tab and provide a reason/problem with your repair
- Or take the device back to the specialist
- Econo Repairs can only help with disputes that were paid through the www.econorepairs.com
- Any amounts paid directly to the specialist, or any repairs directly done through a specialist are not covered by any warranty from www.econorepairs.com
What is Money Back Guarantee?
Our money back guaranty applies in the following situations: - The specialist did not repair your device.
- Specialist tried but the device was not reparable. A diagnostic fee will apply.
- Specialist did the repair but used a defective part, you raised a dispute within 24 hours of the device pick up, and brought the device back to specialist to correct the problem.
- Money back guaranty only applies to the original amount paid through www.econorepairs.com and does not cover any additional amounts paid directly to the specialist or any additional work done.
- For example, you selected and paid for an Iphone X screen repair. The warranty only covers the screen that was replaced. It does not cover a battery or any camera etc.
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Source: https://econorepairs.com/home/faq
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